Privacy policy
1. Legal Notice / Mentions Légales
Page title: Legal Notice
This website (windly.shop) is operated by:
Wassim Arrachi, trading as Windly Legal status: Individual Entrepreneur (Entreprise Individuelle) registered in France SIREN: 993022128 Registered address: 60 rue François 1er, 75008 Paris, France Contact email: wsmshoppro@gmail.com
Windly is an e-commerce business selling consumer electronics accessories, including portable fans, to customers internationally.
Hosting provider: This website is hosted by Shopify Inc., 151 O'Connor Street, Ground floor, Ottawa, ON K2P 2L8, Canada.
For any question regarding this notice, contact us at wsmshoppro@gmail.com.
2. Terms of Service
Page title: Terms of Service
Last updated: July 2026
Welcome to Windly (windly.shop). By accessing or placing an order on this website, you agree to the following terms.
1. About Us Windly is operated by Wassim Arrachi, an Individual Entrepreneur registered in France (SIREN: 993022128), 60 rue François 1er, 75008 Paris, France.
2. Products We sell portable fans and related accessories. Product descriptions, images, and specifications are provided in good faith and as accurately as possible. Minor variations in color or packaging may occur.
3. Orders and Payment All orders are subject to acceptance and availability. Prices are displayed in USD and include all applicable charges unless stated otherwise at checkout. Payment is processed securely through Shopify Payments and our third-party payment providers.
4. Shipping Orders are shipped from our partner warehouse. Estimated delivery time is 3–7 business days via express shipping to the United States. Delivery times are estimates and not guaranteed; delays caused by customs or carrier issues are outside our control. See our full Shipping Policy for details.
5. Returns and Refunds See our Refund Policy for full terms.
6. Limitation of Liability Windly is not liable for indirect or consequential damages arising from the use of our products, to the extent permitted by applicable law.
7. Governing Law These terms are governed by French law. Consumers residing in the United States retain any mandatory protections afforded by their local consumer protection laws.
8. Contact Questions about these terms: wsmshoppro@gmail.com
3. Privacy Policy
Page title: Privacy Policy
Last updated: July 2026
Windly ("we," "us") respects your privacy. This policy explains what data we collect and how we use it.
1. Data We Collect
- Contact information (name, email, shipping address, phone number) provided at checkout
- Order history and payment confirmation (payment details are processed directly by our payment providers; we do not store card numbers)
- Browsing data via cookies (see Cookie section below)
2. How We Use Your Data
- To process and ship your order
- To respond to customer service requests
- To send order confirmations and shipping updates
- With your consent, to send occasional marketing emails (you can unsubscribe anytime)
3. Data Sharing We share data only with service providers necessary to operate our store: Shopify (hosting and checkout), our payment processors, and our shipping/fulfillment partner. We do not sell your personal data to third parties.
4. Cookies Our store uses cookies to keep your cart, remember your preferences, and understand site traffic (analytics). You can disable cookies in your browser settings, though some site features may not work correctly.
5. Your Rights Depending on your location, you may have the right to access, correct, or delete your personal data. To exercise these rights, contact us at wsmshoppro@gmail.com.
6. Data Controller Wassim Arrachi (Windly), 60 rue François 1er, 75008 Paris, France — wsmshoppro@gmail.com
4. Shipping Policy
Page title: Shipping Policy
Where we ship from: Our products ship from our partner warehouse via express international shipping.
Estimated delivery time (United States): 3–7 business days. This is an estimate, not a guarantee. Delivery times may vary due to customs processing, carrier delays, or high-demand periods.
Shipping cost: [À compléter — indique ici si c'est gratuit ou le tarif exact configuré dans Shopify]
Order processing: Orders are processed within [1–2 business days — à confirmer] before shipping.
Tracking: You will receive a tracking number by email once your order ships.
Customs and Duties: For shipments to the United States, no additional customs duties are typically charged on orders under the de minimis threshold. Windly is not responsible for any customs fees that may apply based on your local regulations.
Delayed or Lost Packages: If your order has not arrived within 15 business days of shipping confirmation, contact us at wsmshoppro@gmail.com and we will investigate with our carrier.
5. Refund Policy
Page title: Refund Policy
Last updated: July 2026
30-Day Return Window You have 30 days from the delivery date to request a return. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.
How to Start a Return Email us at wsmshoppro@gmail.com with your order number and reason for return. We will provide return instructions.
Refunds Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days.
1-Year Manufacturer Warranty In addition to the 30-day return window, all Windly products are covered by a 1-year warranty against manufacturing defects. If your product stops working correctly due to a manufacturing fault within 12 months of purchase, contact us for a repair, replacement, or refund.
Non-Returnable Situations
- Items damaged due to misuse, not a manufacturing defect
- Items returned without prior contact and approval
Return Shipping Costs [À confirmer : qui paie le retour — toi ou le client ? Je recommande que le client paie le retour standard, sauf produit défectueux où Windly prend en charge.]
Contact wsmshoppro@gmail.com
6. Contact Page
Page title: Contact Us
Get in Touch
Have a question about your order, our products, or anything else? We're here to help.
Email: wsmshoppro@gmail.com Response time: We aim to reply within 24–48 hours (business days).
Business Information Windly is operated by Wassim Arrachi, an Individual Entrepreneur registered in France. SIREN: 993022128 Address: 60 rue François 1er, 75008 Paris, France